Kriit Technologies is a trusted Salesforce Silver Consulting Partner with proven
expertise in building and implementing Salesforce Agentforce-based service
solutions. As a top-rated Agentforce development company, we help
organizations transform their customer support operations with smart, scalable, and
AI-powered agent consoles.
Top-Rated Salesforce Agentforce Development Company
Let the AI Agent Work for You – From Manual to Intelligent, Robust Client Engagement
Our certified Salesforce professionals are highly skilled in developing custom
Agentforce consoles, integrating CTI (Computer Telephony Integration), and
automating service processes — all while optimizing your existing Salesforce
Service Cloud setup for faster, smarter agent performance.
With our Salesforce Agentforce development services, we help businesses
improve service efficiency through personalized console design, real-time
communication integrations, and automated case handling. Whether you’re starting
from scratch or optimizing a legacy setup, Kriit is your ideal Agentforce
implementation partner.
Salesforce Agentforce Development Services We Offer
Kriit Technologies provides end-to-end Salesforce Agentforce development solutions to deliver intelligent customer service workflows. From planning and design to CTI integration and analytics, our services are tailored to maximize your agent performance and customer satisfaction.
Agentforce Consulting
Want to streamline your support operations? Our expert consultants assess your current setup and craft a customized Agentforce strategy based on your industry, workflow, and business goals.
Agent Console Design & Customization
We build responsive, intuitive Agentforce consoles using Lightning Web Components (LWC) and the Salesforce App Builder. Whether it's a simple service screen or a multi-channel command center, we tailor the experience to your agent needs.
CTI Integration Services
Enable voice capabilities within your Salesforce console. We integrate industry- leading CTI solutions like Amazon Connect, Genesys, or 3CX, so your agents can handle calls directly in Salesforce — with automatic logging and real-time customer context.
Omnichannel & Live Chat Setup
Empower your agents to manage conversations across email, voice, WhatsApp, live chat, and social media — all from one smart Agentforce interface with Salesforce Omnichannel.
Case Management Automation
We set up Lightning Flows, macros, and assignment rules to automate case creation, routing, and escalation — helping your agents respond faster while reducing manual workload.
Agentforce Analytics & Dashboards
Gain real-time visibility into your service team’s performance. We develop custom dashboards to monitor KPIs like first response time, SLA compliance, agent workload, and resolution metrics.
Post-Go-Live Support & Optimization
Our job doesn’t end at deployment. We offer comprehensive post-launch support, performance tuning, agent training, and console enhancements to ensure lasting results.
Business Benefits of Salesforce Agentforce
Boosts Agent Productivity
A unified console enables agents to work faster with fewer clicks and less switching between systems.
Improves Customer Satisfaction (CSAT)
Faster response times and personalized interactions lead to improved customer loyalty and experience.
Streamlines Case Management
Automated workflows, prebuilt responses, and intelligent routing reduce delays and errors.
Omnichannel Communication Support
Handle all customer touchpoints — voice, email, chat, and social — from one intelligent interface.
Reduces Operational Costs
Smarter automation and better resource utilization lower the cost per case handled.
Faster Agent Onboarding
Simplified UI and guided workflows help new agents become productive in less time.
Enhances Team Visibility
Dashboards and reporting tools provide real-time insights into performance, queues, and SLAs.
Scalable as Your Business Grows
Agentforce supports businesses of all sizes, allowing seamless growth without compromising service.