The Problem

Many NGOs face significant challenges with traditional donation methods, such as physical cash collection and manual payment handling, lead to administrative inefficiencies and discourage donors due to the inconvenience.

Results

Therefore, a need for a Contactless Donation Service arises, which allows NGOs to offer secure, user-friendly digital payment options (via mobile wallets, QR codes, SMS, and social media links) and real-time integration with Salesforce for automatic donor data tracking and reporting.

Contactless Donation Service – Objective, Challenges & Solutions

Objective

Here, The aim is to implement a secure and scalable Contactless Donation Service that integrates with Salesforce Public Guest User Sites to enhance the NGO’s fundraising capabilities.

This will involve leveraging Salesforce Experience Cloud to centralize donation processes, integrate contactless payment options, and will ensure a seamless donor experience across multiple digital channels such as mobile wallets, SMS, emails, and social media, while automating data capture and reporting within Salesforce for efficient campaign management.

 

Challenge Highlights
  • Security and Privacy Concerns: Implementing a public-facing donation platform necessitates robust security measures to protect donor information and ensure compliance with global standards.

  • Technical Integration: Integrating a contactless payment system with Salesforce Experience Cloud requires seamless connections between the payment gateways and the CRM, ensuring real-time data synchronization for donations made via email, SMS, or social media.

  • Donor Engagement and Trust: NGOs need to build trust with potential donors to encourage adoption of digital payment methods. Ensuring transparency, security, and ease of use in the donation process is crucial for gaining donor confidence​.

  • User Experience: Providing a smooth, accessible donation experience on both mobile and desktop, with options like mobile wallets, QR codes, and text-to-donate​ etc.

The Solution
  • QR Code Implementation: Generate and distribute QR codes linked to secure Salesforce-hosted donation pages. These can be  shared via email, or posted on social media, allowing donors to scan and donate directly from their smartphones​.
  • SMS Donation Links: Enable text-to-donate functionality, where potential donors receive a secure payment link via SMS. This allows for a simple, user-friendly donation process with just a few clicks​.
  • Social Media Donation Campaigns: Leverage social media platforms by sharing direct donation links across Facebook, Instagram, and Twitter. These links guide users to the donation page on the public guest user site, increasing reach and engagement​.
  • Automated Donor Engagement: Set up automated thank-you messages and follow-up emails for donors who contribute through these channels, encouraging continued support and fostering trust.
The Results: Impact on Process
  • Increased Donation Accessibility: The use of QR codes in online campaigns and through Emails and SMS made donations more accessible and convenient for donors, leading to a higher volume of contributions, particularly from mobile users.
  • Expanded Reach Through Social Media: Sharing direct donation links on platforms increased visibility and engagement. This extended the NGO’s reach, resulting in a broader donor base and increased overall donations.
  • Enhanced Donor Retention: Automated follow-up communications, including personalized thank-you messages, improved donor satisfaction and encouraged repeat donations, leading to stronger donor relationships and long-term support​.

What Our Client Say…